Frequently asked questions

What does pre-owned mean?

Pre-owned means the item was previously owned or used. We provide the available condition, functionality, photos, and other unique details in each listing so you can make an informed decision before buying.

Are your products one of a kind?

Many are. Our inventory changes constantly, and unique items may sell without being restocked.

What is included with an item?

Anything included with the original sale is listed in the product description and shown in the product photos when applicable. If you have a question about a particular item, contact us before ordering.

How quickly do orders ship?

Most non-freight orders usually ship within one to two business days. Freight items usually ship within five business days.

How is the item packed and shipped?

We use standard ground shipping services, and orders usually arrive within 4–7 business days after the order is placed. We pack items carefully using recycled materials whenever possible, with denser foam cushioning for heavier items.

What is your return policy?

We offer a 30-day money-back return policy for items that arrive dead on arrival or defective. Please contact us for return instructions before sending anything back, and include the original accessories from the sale.

How do clothing and shoe sizes work?

When size information is available, it appears in the product details. Because sizing can vary by brand and item, contact us if you need help interpreting a listing.

Can I ask a question about a product?

Yes. You can contact us by phone, use the message form, or click the chat icon on the storefront. We are happy to help with product details before you buy.

Why did an item disappear from the store?

Many of our products are unique, so an item may sell and leave the site without a replacement. New finds are added regularly.