Your satisfaction is VERY important to us and we would like a chance to make sure you have an excellent experience when dealing with us so please message us with any concerns or questions. We offer a free, 30-day money back return policy on any item that may arrive DOA or defective. Please contact us for instructions before sending anything back. All returned item must include all of the original accessories included in the original sale. To avoid damage, please be sure to pack the items well so they do not shake around when jostled. If the item is heavy, we recommend styrofoam (not peanuts), cardboard wedges, and/or peanuts on the sensitive bits. If the item is light, paper, peanuts, and/or bubble wrap. Try to pack with at least 2 inches of cushioning on any side. Once the item is received back, we'll check it out and issue any refund within 5 business days.